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1. How can I see your prices online within this site?
2. Is it easy to buy online from Hytek?
3. Can I order by post?
4. Can I order by phone or fax?
5. Can I buy direct from your trade counter?
6. Which credit cards do you accept?
7. Do you offer any discounts?
8. Do your prices include VAT?
9. Is there a minimum order value?
10. What is the login for?
11. Can I have a trade credit account?
12. How are the products delivered and what is the cost?
13. What do I do if I ordered the wrong product?
14. What do I do if I am not satisfied with the product?
15. Is Hytek's ordering and payment systems secure?
16. Will you pass my details to any third party?
17. Is Hytek a registered company?
1. How can I see your prices online within this site?
Hytek sells to trade customers only. Just get in touch to setup an account, then you'll be able to login and see all the prices.
2. Is it easy to buy online from Hytek?
Yes - simply browse or search to the product you wish to purchase, click on the 'add' button and then 'confirm' the quantity you require to add this item to the shopping basket. Once you have selected all the items you require proceed to the checkout where you will be asked to provide delivery details before being forwarded to a secure server where your credit card details will be taken, or you can have the goods charged to your trade account. . It's that easy.
3. Can I order by post?
Yes. You can go through the shopping cart process, as described above, and opt to send a cheque as your preferred payment method. We will then keep your order on file while we await your cheque (please put our order number given on the receipt page on the reverse of the cheque so we can easily match the payment with the order). Once we have received the cheque your goods will be despatched. Alternatively you can download an order form from the Technical Information page, complete the product details and quantities, and send a cheque with the order. All correspondence should be sent to:-
Hytek (GB) Ltd
Delta House
Green Street
Elsenham
Bishop's Stortford
Hertfordshire
CM22 6DS
4. Can I order by phone or fax?
Yes. You can place an order by telephone on 01279 815 600 between 8.30am and 5.00pm Monday to Friday, or by fax on 01279 812 978 (open between 8.30am and 5.30pm Monday to Friday).
5. Can I buy direct from your trade counter?
No, but you can collect pre-ordered goods between 8.30am and 5.00pm Monday to Friday.
A map with directions is available from the 'Contact Us' page.
6. Which credit cards do you accept?
We accept: Visa, Mastercard, Switch, Access, Solo and Maestro. If you have any queries about card payments please e-mail us via info@hytekgb.com.
7. Do you offer any discounts?
Discounts may be available for large quantities. For further details please email info@hytekgb.com with your details, the item codes and quantity required and we will provide you with a specific quotation.
8. Do your prices include VAT?
All prices shown are in GB Pounds and exclude VAT. VAT will be added to all orders despatched to UK destinations. VAT will not be added to export orders provided we are able to obtain satisfactory evidence of export as required by HM Customs & Revenue.
9. Is there a minimum order value
No, we currently have no minimum order value, but remember carriage is free to UK mainland destinations if the order value is over £300.00, excluding carriage & VAT.
10. What is the login for?
Login is for previously approved trade credit accounts only, gives access to a wider range of information and allows you to order from us online. If you don't have an account then just contact us with your requirements.
12. How are the products delivered and what is the cost?
Goods are shipped by 1st Class Postal Service or via a courier.
Orders received by 4pm are despatched the same day where possible. (Excludes goods dispatched on a pallet). All goods shipped via a courier must be signed for by the customer upon receipt. Requests to leave goods as 'unsigned' must be made at the time of ordering, and any such requests are made with the customer accepting liability. If you have any special delivery instructions please state these at the time of ordering. Goods may be delivered to a different address to the invoice address provided such requests are made at the time of ordering. Redirection requests made once the goods have been despatched may incur a charge.
12A. Zone 1: Mainland UK, including the Isle of Wight
This zone includes all parts of the UK not defined in zone 2.
All goods despatched to this area via our couriers should be with you next business day if the order is placed before 4pm of the date of despatch from our premises.
If the total order value* is £300.00 or greater then the order is shipped free of charge.
If the total order value* is less than £300.00 delivery change will be £9.95.
*Total order value exclusive of carriage & VAT.
12B. Zone 2: Scottish Highlands and Islands, Northern Ireland, Channel Isles, Scilly Isles and the Isle of Man
This zone includes all areas with the following postcodes:
| AB4 AB5 AB33 AB35-38 AB44 AB45 AB51-56 FK18-21 G84 IV1-28 | IV30-36 IV40 IV52-54 IV63KA27 KA28 all KW PA20-40 PH20-22 PH25 PH26 | PH30-41 PH49 PH50 all HS all ZE all BT all GY all JE TR21-25 all IM |
All goods despatched to this area via our couriers should be with you within 3-4 days of the date of despatch from our premises.
Total weight less than 20 Kgs and order value* over £300 delivery charge will be £15.00
Total weight less than 20 Kgs and order value* under £300 delivery charge will be £20.00
For order weights over 20 Kgs delivery charge will be on request.
*Total order value exclusive of carriage & VAT.
12C. Zone 3: EU and Non-EU countries
This zone includes the Republic of Ireland, other EU member states, and the rest of the world. All goods despatched to EU member states should be with you within 3-4 days of the date of despatch from our premises. For other destinations please email us for delivery times and costs at info@hytekgb.com
13. What do I do if I ordered the wrong product?
We can only accept product returns as a result of incorrect ordering and only at our discretion. Products must not be returned to us without prior notification and must be unused, in good condition and in the original primary packing, which must also be in good condition and suitable for resale.
All returns will be subject to a handling charge of 15%. We must be notified within 7 days of receipt. Under no circumstances can we accept returns of non-catalogue items.
14. What do I do if I am not satisfied with the product?
All our products are rigorously checked to ensure they perform as claimed. In the unlikely event that a Hytek product fails to perform satisfactorily then please contact us immediately, so we can investigate the problem and take any action deemed necessary.
15. Is Hytek's ordering and payment systems secure?
Yes. Hytek uses the Protx Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits (the highest level commercially available) to collect your credit and debit card payment details.
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