COVID-19 UPDATE: We are still open and operating, dispatches from our warehouse will proceed as normal.

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Returns & Cancellations

We can't promise not to make a mistake, but we do promise to correct errors quickly.

  • Phone or fax for your returns number to us on, please mark this on all paperwork.
  • Goods to be returned carriage paid by sender. If we arrange collection, you will be charged.
  • Goods returned in ‘as new’ condition after 14 days will be subject to a 20% restocking charge.
  • Goods specifically ordered for you cannot be returned.
  • Faulty goods returned to us will be repaired & returned to you, replaced or credited at our discretion.
  • If spare parts or a replacement need to be despatched before we receive the faulty item back, you will be invoiced. The invoice will state your returns number.
  • We do not cover any labour costs incurred in repairing or replacing faulty items.

Phone: +44 (0)1279 815600
Fax:      +44 (0)1279 812978